What if my design doesn't meet the printing standards?
When you place an order online via the Designtool, your file is checked by an automatic software that detects whether your designed file is suitable for printing or not. Your file is checked for the most common errors. If your file does not conform, you will receive a warning for these points that we automatically check. This gives you the possibility to adapt your design file. The order process will be blocked when this automatically detected errors occur. We do random sample checks on the quality of printing files. We could notice that your file isn't suitable for printing. In this event, you will be contacted by our Customer Service Centre with the request to receive a new corrected file. Please note that after 30 days without any reaction on behalf of the customer, the order will be considered invalid, and no refund will be possible.